Frequently Asked Questions

Join Our VIP List

Personal Care

How is personal care different from assisted living?

In Pennsylvania, the term “Assisted Living” is a highly specific regulatory license, whereas “Personal Care” is the state’s official licensed terminology for communities that provide 24-hour clinical supervision, housing, and physical help with daily routines. Our neighborhood provides the precise physical assistance, professional security, and social connection families expect from a premier Assisted Living setting.

Yes. Familiarity plays a vital role in a successful transition. We strongly encourage families to bring cherished armchairs, family photographs, personalized decorations, and favorite dressers to make the suite feel immediately like home. Families are also welcome to paint the walls a custom color before move-in.

Journeys Memory Care

What is the Journeys Memory Care program?

Our specialized cognitive support program looks past the clinical diagnosis of dementia or Alzheimer’s to celebrate your loved one’s unique life history. We design predictable daily routines that utilize positive engagement, sensory therapies, and secure outdoor exploration to help neighbors feel safe and at ease.

Our secure, non-intrusive electronic tracking system monitors exits throughout our memory care neighborhood. It immediately alerts our on-duty clinical staff if a neighbor approaches a secure door, preventing unsupervised wandering while allowing residents to move naturally and freely throughout our secure indoor and outdoor spaces.

We believe that family partnership is vital to our neighbors’ emotional well-being. Our clinical directors and activities team provide regular updates, coordinate comfortable video calls, and host family support meetings to ensure your family stays closely connected.

Clinical & Rehabilitation Services

Do you accept Medicare & insurance for senior rehabilitation?

Yes. Our business office coordinators work directly with families, hospitals, and discharge planners to verify Medicare benefits, commercial insurance, and co-pay requirements prior to admission. We handle the clinical billing details seamlessly so you can focus entirely on recovery.

Our physical, occupational, and speech therapists conduct a comprehensive assessment immediately upon admission. Based on your physician’s recommendations and personal recovery goals, therapies are scheduled up to 6 days a week to support rapid physical restoration.

To arrange a temporary respite stay, our team conducts a quick pre-admission medical screening to verify your loved one’s care requirements. Stays are scheduled flexibly based on suite availability, and we encourage families to reserve dates up to 4 weeks in advance.

Residence Features & Personalization

Am I allowed to bring my own furniture & decorations?

Yes. Your apartment is your personal sanctuary, & we highly encourage you to bring your favorite furniture, cherished decorations, family photographs, & recliners to make the space immediately feel like home.

Yes. Autonomy is a core pillar of our property’s philosophy. You are welcome to hang your favorite artwork, secure custom shelving, mount flat-screen televisions, & even paint your walls a custom color before move-in to ensure your residence perfectly matches your unique style.

Yes. To make family visits easy & stress-free, we offer comfortable, on-property guest rooms (often referred to as Bed & Breakfast accommodations) that out-of-town relatives can rent directly through our front desk.

Yes. We understand that pets are a vital part of your family & our close-knit neighborhood. We proudly welcome small dogs & cats, offering direct access to beautiful walking paths & green spaces bordering West Fairmount Park. Reach out to our leadership team for basic guidelines regarding companion animals.

Financial Predictability & Billing

How does the all-inclusive pricing structure work?

Instead of managing separate monthly bills for electricity, heating, water, cable, phone, housekeeping, home maintenance, & meals, everything is consolidated into a single, predictable monthly rate.

This structure ensures there are absolutely zero hidden fees or surprise upcharges, allowing you to plan your budget with total confidence.

Your monthly fee covers:

  • Your spacious apartment home with a full kitchen & in-suite laundry.
  • All standard utilities (electricity, water, high-speed cable, individual phone service, & heating).
  • Complete interior & exterior home maintenance, including lawn care, snow removal, & prompt appliance repairs.
  • Regular housekeeping services to keep your living space pristine.
  • Flexible chef-prepared dining options served daily in our historic neighborhood spaces.
  • Complimentary scheduled shuttle transportation to shopping, dining, & cultural excursions.
  • Unlimited access to our fitness center, library, social lounges, & active daily enrichment programs.

Other Community Questions

Are overnight guests allowed?

Yes, as long as we have availability and are notified in advance. All guests are asked to sign in and out of the community so that we can ensure the safety of all residents and guests. At all times, the facility should be made aware of anyone in the building so authorities can be notified if there’s an emergency.

Yes, our Life Enrichment team encourages all residents and reminds them to participate in activities/programs of interest to the resident.

Daily programming is shared via our LifeLoop Activities Calendar Page.

There are several options available, but you need to check the calendar for dates and locations, including Catholic communion, rosary and confessions, non-denominational Bible and prayer groups, as well as Jewish services.

Is housekeeping offered?

Yes. Housekeeping is included at no additional charge.

Yes, Laundry is included.

We provide basic cable but wi-fi or additional cable packages are the responsibility of residents.

Visiting hours for family and friends are 24 hours a day, 7 days a week, but most families visit between the hours of 8am and 8pm.

instagram facebook facebook2 pinterest twitter google-plus google linkedin2 yelp youtube phone location calendar share2 link star-full star star-half chevron-right chevron-left chevron-down chevron-up envelope fax